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Frequently Asked Questions
FAQ
Are your items made to order?
Yes. Every item is created after your order is placed. This allows us to maintain quality and consistency across all products.
How long does it take to process an order?
Processing times vary based on order volume and product type. Once your order has shipped, you’ll receive tracking information via email.
Can I cancel or change my order?
Because orders begin processing shortly after they are placed, we’re unable to make changes or cancellations once production has started. Please review your order carefully before checkout.
Do you accept returns or exchanges?
Due to the made-to-order nature of our products, we do not offer returns or exchanges for sizing or preference changes.
What if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and photos of the issue. We’ll work with you to resolve it.
How do I know which size to order?
We recommend reviewing the size chart provided on each product page before placing your order. If you’re unsure, feel free to reach out before ordering.
Do you ship internationally?
Shipping availability depends on location. Shipping options and rates will be shown at checkout.
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